Blog

How to Create More Effective Email Sign-Offs

January 5, 2018,

If your email inbox looks like mine, you’re bombarded with generic email after generic email every day. I get it — it’s hard to make emails sent by the hundreds or thousands feel personalized. Nonetheless, nobody wants to feel like a number.

Blog

Can Online Focus Groups Help Increase Sales?

December 27, 2017,

Strangers to online focus groups sometimes assume they’re inferior to their in-person counterparts. The very nature of business today debunks this myth. Most interactions already happen through email or other text-based media, which convey ideas and emotions just as well as in-person conversations.

Blog

How to Kill the Customer Service Game in 2018

December 14, 2017,

If you're a small business owner, the key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it. But small businesses don’t have to be Walmart or Amazon to reach the upper echelons of the omnichannel customer service realm.

Blog

3 Ways to Make Your Content Mobile-Friendly

October 12, 2017,

When you think about your website, or your customers researching anything about your business online, it’s time to stop envisioning them doing it via desktop. Instead, imagine them holding a mobile device in their hand.

Blog

How to Establish Quality Control Processes

August 23, 2017

When you think of quality control, you probably think of manufacturing businesses inspecting products for flaws. In reality, quality control processes can be used in all types of businesses, whether they are product-based or service-based, B2B or B2C.

Pages